Privacy Policy

1. Introduction

Welcome to Remicall. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you interact with our services, specifically through our WhatsApp Business API integration ("Service").

This policy complies with applicable data protection laws and Meta's Developer Data Use Policy and WhatsApp Business App Privacy Policy.

2. Information We Collect

When you use our Service via WhatsApp, we may collect and process the following information:

• Contact Information: Your WhatsApp phone number and profile name.
• Message Content: The text, media, and other content of the messages you send to us.
• Usage Data: Message metadata, such as the time and date of messages, delivery status, and read receipts.

3. How We Use Your Information

We process your data for the following purposes:

• To provide, operate, and maintain our messaging services.
• To respond to your customer service requests, inquiries, and support needs.
• To send you important notifications, updates, and transactional messages that you have opted-in to receive.
• To improve our Service and user experience.

We only process data as explicitly described in this policy and do not use data obtained from WhatsApp for any purpose other than as reasonably necessary to support messaging with you.

4. Data Sharing and Third Parties

We use the Meta WhatsApp Cloud API to facilitate our messaging. As such, your messages are processed through Meta's infrastructure. However, Meta acts as a processor, and message content is not shared with or accessed by Meta for their own purposes outside of providing the Cloud API service.

We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share data with trusted service providers who assist us in operating our Service, subject to strict confidentiality agreements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it is securely deleted or anonymized.

6. Your Rights and Data Deletion

You have the right to access, correct, or request the deletion of your personal data.

How to request data deletion: If you wish to have your data deleted from our systems, you can contact us directly at privacy@remicall.com or reply "DELETE" to our WhatsApp business number. We will process your deletion request within 30 days in accordance with applicable laws.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Communications via WhatsApp are end-to-end encrypted where applicable, and secured in transit to the Meta Cloud API.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.